The Pacific Sutera Hotel | Resort in Kota Kinabalu

| 8.4 (999 Reviews) |  1 Bathroom
Downtown Kota Kinabalu Resort | The Pacific Sutera Hotel

Resort in Downtown Kota Kinabalu, Kota Kinabalu

Spend the day at The Pacific Sutera Hotel's private white sand beach, relax by one of the 3 outdoor swimming pools, or enjoy the onsite golf course and full-service spa.
The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.


Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts, and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Transportation/Shuttle
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Designer toiletries
  • Deep soaking bathtub
  • Bathrobes
  • Towels
  • Rainfall showerhead
  • Hair dryer
  • Separate bathtub and shower
  • Bidet
Bedroom
  • Memory foam mattress
  • Air conditioning (climate-controlled)
  • Rollaway/extra beds (surcharge)
  • Bed sheets
  • Desk
  • Safe
  • Slippers
  • Laptop-friendly workspace
  • Free newspapers
  • Phone
  • Iron/ironing board
Breakfast
  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 80 for adults and MYR 40 for children
  • 24-hour room service
  • 1 swim-up bar and 1 poolside bar
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
Parking
  • Free self parking on site
  • Free shopping center shuttle
  • Wheelchair-accessible parking and van parking available
Accessibility
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible concierge desk
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible parking
  • Wheelchair-accessible business center
  • Valet for wheelchair-equipped vehicle
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Toilet grab bar height (inches): 12
  • Wheelchair-accessible registration desk height (inches): 12
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path to elevator
  • Phone accessibility kit
  • Grab bar near toilet
  • Elevator door width (inches): 8
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair-accessible public washroom
Activities
  • Scuba diving
  • Snorkeling
  • Children's pool
  • 3 outdoor pools
  • Full-service spa
  • Playground
  • Fitness center
  • Arcade/game room
  • 3 indoor tennis courts
  • Golf driving range
  • Volleyball
  • Yoga classes
  • Billiards/pool table
  • Racquetball/squash
  • Tennis
  • Golf course
  • Sauna
  • Fitness classes
  • 3 outdoor tennis courts
Entertainment
  • Premium channels
  • Cable/satellite channels
  • LCD TV
General
  • Meeting rooms
  • Business center
  • Conference space
  • Grocery/convenience store
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • ATM/banking services
  • Free newspapers in lobby
  • Banquet hall
  • Malay
  • English
  • Chinese (Mandarin)
  • Korean
  • Japanese
  • Indonesian
  • Beach towels
  • Designated smoking areas (fines apply)
Guest Services
  • Children's pool
  • 3 outdoor pools
  • Grocery/convenience store
  • Playground
  • Babysitting (surcharge)
  • Arcade/game room
  • Children's club (surcharge)
  • Supervised childcare (surcharge)
  • Laundry facilities
  • Waterslide
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Luggage storage
  • Tour/ticket assistance
  • Daily housekeeping
  • Wedding services
  • Golf lessons
  • 24-hour front desk
  • Tennis lessons
  • Dry cleaning service
  • Laundry facilities
  • Concierge services
  • Porter/bellhop
  • Hair salon
Internet
  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet
Outdoors
  • Terrace
  • Pool sun loungers
  • Marina onsite
  • Garden
  • Private beachfront location
  • Beach umbrellas
  • Pool umbrellas
Spa
  • Manicures and pedicures
  • Hot tub
  • Facials
  • Massage/treatment rooms
  • Massages
  • Aromatherapy
  • Sauna

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight late check-in fee for check-in between noon and 6:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for myr 180.0 per night. cribs (infant beds) are not available.
Payment Policy
Fee for buffet breakfast: approximately myr 80 for adults and myr 40 for children late check-in fee for check-in between noon and 6:00 pm rollaway bed fee: myr 180.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Nicolas
Mar 14, 2026 01:26:38 PM
Review Score:   10
Summary: Front Desk Staff is the best thing about this hotel, front desk changed our room within an hour upon our complaint about noise and smell etc… We tried the Golf course and Tennis which was quite expensive and the equiptment rental is in a bad state. The resort should definately invest in getting new clubs and racquets. The qym is pretty dated aswell. Also the ladies at the Golf-House were rude to my girlfriend. But besides that, quite cool resort
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe King
Room Size: 355 square feet m2
1 King Bed
Deluxe King

General

Ping - 9, Shower grab bar height (centimeters) - 30, Grab bar - in shower, Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 355, Wheelchair accessible, Extra bed count 1, Square meters - 33, Private bathroom, Shower grab bar height (inches) - 12, Courtyard view, Bed count minimum 1, Bed count maximum 1
Pacific Executive Suite
Room Size: 1130 square feet m2
1 King Bed
2 Twin Beds
Pacific Executive Suite

General

Dining table, Number of bedrooms - 1, Sea view, Extra bed count 1, Number of living rooms 1, Ping - 31, Separate dining area, Square feet - 1130, Private bathroom, Square meters - 105, Separate sitting area, Bed count minimum 1, Bed count maximum 2
Premium Sea View Twin
Room Size: 330 square feet m2
2 Twin Beds
Premium Sea View Twin

General

Square meters - 31, Number of living rooms 0, Ping - 9, Private bathroom, Number of bedrooms - 1, Square feet - 330, Sea view, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Pacific Junior Suite
Room Size: 807 square feet m2
1 King Bed
2 Twin Beds
Pacific Junior Suite

General

Square meters - 75, Private bathroom, Number of bedrooms - 1, Square feet - 807, Ping - 22, Separate sitting area, Golf view, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Bed count maximum 2
Deluxe Twin
Room Size: 355 square feet m2
2 Twin Beds
Deluxe Twin

General

Private bathroom, Square meters - 33.0, Ping - 10.0, Number of bedrooms - 1, Room and bed type depend on availability check-in, Courtyard view, Square feet - 355, Wheelchair accessible, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Family Room
Room Size: 720 square feet m2
3 King Bed and Twin Beds
Family Room

General

Square feet - 720, Private bathroom, Number of bedrooms - 1, Golf view, Bed count maximum 3, Extra bed count 1, Square meters - 67, Number of living rooms 1, Number of bathrooms - 2, Ping - 20, Separate dining area, Bed count minimum 3
Premium Sea View King
Room Size: 330 square feet m2
1 King Bed
Premium Sea View King

General

Square meters - 31, Ping - 9, Private bathroom, Number of bedrooms - 1, Square feet - 330, Sea view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Deluxe Sea View
Room Size: 355 square feet m2
2 Twin Beds
Deluxe Sea View

General

Private bathroom, Number of bedrooms - 1, Sea view, Square feet - 355, Extra bed count 1, Bed count minimum 2, Square meters - 33, Ping - 10, Bed count maximum 2
Premium Twin
Room Size: 330 square feet m2
2 Twin Beds
Premium Twin

General

Square meters - 31, Ping - 9, Private bathroom, Number of bedrooms - 1, Square feet - 330, Balcony, Golf view, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Premium King
Room Size: 355 square feet m2
1 King Bed
Premium King

General

Ping - 9, Private bathroom, Number of bedrooms - 1, Balcony, Golf view, Square feet - 355, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 33
Deluxe Sea View King
Room Size: 355 square feet m2
1 King Bed
Deluxe Sea View King

General

Shower grab bar height (centimeters) - 30, Private bathroom, Grab bar - in shower, Shower grab bar height (inches) - 12, Number of bedrooms - 1, Sea view, Square feet - 355, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 33, Ping - 10

FAQ's

Is this The Pacific Sutera Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Pacific Sutera Hotel have a swimming pool?

Yes, this The Pacific Sutera Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Pacific Sutera Hotel?

Best-rates for the The Pacific Sutera Hotel starts from $123 per night with includes Balcony/Terrace, Transportation/Shuttle, Wellness Facilities, Toiletries, Hot Tub, Air Conditioner, Accessibility, Business Services, Child Friendly, Kitchen, Pool, Designated Smoking Area, TV, View, Bar, Guest Services, Internet, Laundry, Wheelchair Accessible, Sports/Activities, Bedding/Linens, Spa, Breakfast, Parking, Ocean View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Pacific Sutera Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Pacific Sutera Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Pacific Sutera Hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Pacific Sutera Hotel?

Based on the information reported by the owner or manager, the The Pacific Sutera Hotel indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Pacific Sutera Hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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